I’ve been using ZenDesk for a quite a while now and really enjoyed it. They kinda decided to beat up on their customers by changing pricing and there has been a lot of flack in the community for it. Since I just recently finished a bunch of research on what types of help desk software is out that that’s worth anything at all, I thought I’d pass my list along to anyone who is currently figuring out what type of helpdesk software they’re going to use:
ZenDesk– reinventing how companies support & engage customers. Has an iPhone app -pretty cool.
Vision Help Desk– kinda hard to take them seriously with a site design like that but seems like a pretty good product nonetheless. I really like the GoogleApps integration & the migration tool coming from other help desk software and discount for doing it!
Tender Support– These guys look they really understand simplicity. Probably the closest in look-n-feel compared to Zendesk. Kinda looking forward to the trial myself.
HelpSpot– Beyond efficiency is their slogan. Not sure what to make of that but this thing seriously looks like a tricked out help desk support suite. Looks like you can integrate this thing with just about anything out there.
TeamSupport– Support software that lets your team work together. I like pretty interfaces and this one seems like it has that. I kinda want support to “feel” good, so customer don’t hate you when they’re going through it. Most support systems “feel” like death.
Kayako– Speaking of support desk that have a bad “feel” and look like they’re left over designs from the 90s, this one is it. However, it must be pretty cool to someone in some way because I see this thing darn near everywhere! Why? Don’t know….
Cerberus– These guys just seems like really cool developers. Just reading through the text and how they put everything up on GitHub is downright cool. Looks like a cool product but the user interface will probably keep me away.
Yes, I know there are a few other help desk systems but I’m just being opinionated and showing you the ones I thought were cool or HAD to be on the list. If you really want to chime in with your favorite help desk software for the rest of the world to see, use the comment form below.
Thank you for including HelpSpot in your help desk list! We’ve been getting a lot of pricing inquires since Zendesk made their change and since we’re expecting that to increase as customers realize how much more expensive it’s going to be so we put together a comparison page http://www.helpspot.com/helpspot-vs-zendesk/
Yeah, rock on man. I’ll be checking your pricing pretty soon too!
Thanks for listing TeamSupport!
The entire team at TeamSupport are passionate about customer support and creating great products that both improve your customer’s experience and increase your team’s efficiency. With built in tools like integrated live chat, a wiki, and the “WaterCooler” for internal social networking, TeamSupport allows your team to work closely together to address all customer issues.
We also allow you to integrate the product development team into the mix so that there is a very tight integration between the customer support and product development departments.
Again, thanks for listing TeamSupport – We appreciate it!
Vision Helpdesk new website is awesome.
Vision Helpdesk (http://www.thevisionworld.com ) any time – They offer Satellite feature to manage multiple companies support at one place. We run three companies and now manage support for all three companies with just one vision helpdesk installation 🙂
Also the fact we like their new advance billing feature that allows prepaid, postpaid, per hour, per ticket etc support billing.
We switched from Kayako and we highly recommend Vision Helpdesk.
Thanks for listing Kayako, Chad.
You’re right, Kayako has been the leading helpdesk suite for the last five years. We’re actually redesigning the product and the UI – you can see a pre-beta here: https://my.kayako.com
Let us know your thoughts.
Jamie from Kayako
We are using Vision Helpdesk since 9 months and its Best Webbased Helpdesk Software.
We switched from Kayako to Vision Helpdesk – (Vision Helpdesk offers Migration Tool 😉
Vision Helpdesk’s Satellite Helpdesk Feature is really something innovative – It allows managing support for multiple companies with single Vision helpdesk license. Vision helpdesk offers complete isolation among clients of various companies.
WIth Vision Helpdesk we manage support for our 3 companies from one place – It gives us perfect control over all our companies support activity and staff management.
We highly recommend Vision Helpdesk.
Our installation URL – http://www.infrenion.com/support/
Make sure to check out ResponseQue.com — automated online customer support. This is great for online companies that have a small staff.
I’ve been looking at http://www.hesk.com as well. Have you looked into that program at all??
We are just choosing our software so your list is very useful. Thank you.
Chad, I wonder why Zoho Support has been given a miss.
I recommend you to evaluate Zoho Support and provide us your feedback.
Sid for Zoho Support/
Chad, I’d recommend you to check out iHelpdesk as well:
I would like to suggest http://www.focalscope.com for email tickets and live chat support.
Build on Microsoft SQL and comes as cloud or on-premise solution.
Thanks, Thomas from the FocalScope team
Great review. You just saved me a days worth of research:-)
Great list. I work at OneDesk Inc. and I would like to suggest to add our product, OneDesk, to your list.
OneDesk is web-based help desk software that allows companies to collaborate with customers, answer their questions and resolve their ticket items. It facilitates communication between all stakeholders and allows companies to keep customers updated on the status of their issues. With OneDesk, the whole team can get involved and take action on customer requests quickly.
OneDesk is integrated with a suite of applications that includes feedback, ideas, requirements and issues/tasks management, issue tracking, and roadmapping/release management.
You can check it out at http://www.onedesk.com/features/help-desk/
For another Zendesk alternative, check out http://www.logicalware.com
Great article. In case you’re interested to outsource your customer support, I’d recommend that you check Staff.com which provides full time low cost online workers. They even have a time tracking software – Time Doctor that can help you manage your remote team and provides reports on what they are working on with screenshots included.
This is my contribution, another alternative: http://www.orcadesk.com/Products/support_ticket_system
I totally agree that every new habit begins with mental shifts,PowerMax Network Managed Services is your best choice for low cost help desk, network management and support. We provide everything a company may need from simple to complex help desk support to managing your mission critical Tier 1 network infrastructure in our state of the art collocation centers. Our network management and business process outsourcing is designed to keep pace with the growing demands of your organization – we do all the work while you focus on your main core business.If you want to know more about it then please Follow the link http://powermaxnetworks.com/help-desk-support.html
I would like to suggest and invite you to know more about the Milldesk software. It is a software to manage and control Help and Service Desks environments.
It is ITIL compliant, it has more than 100 sorts of reports and more…
Recently Milldesk was present in the Gartner ITxpo 2013 in Orlando, FL.
For more information, access our website.
We still get visitors to Cerb’s website from this 8-year old post. 🙂
I see our link is marked broken. If you find a spare minute, our website is now at https://cerb.ai/
Hopefully you’ll find our UI more appealing these days. We still share 100% of the code on GitHub.
-Jeff Standen, lead developer of Cerb
I just updated your link. Glad you’re still doing the project. Keep up the good work.